Forgot to pick your recipes this week? No stress — life happens.
We've made it easier for you when time runs short. If you haven't picked your recipes 24 hours before your renewal, we'll line up a selection on your behalf and send you an email so you can review or swap anything before the renewal (12 noon, 4 days before your delivery day).
What's changed?
We used to pick recipes for you after the renewal had passed — which meant your order was already locked in based on our recommendations. If something didn't suit, you'd have to get in touch with us to swap things out.
Now? You get 24 hours to review our picks and make any changes before your order goes through.
Heads up: you can pick your recipes up to 4 weeks in advance on your My Menu page — so there's no need to remember every week.
How do you know what to pick?
We base our picks on your meal preferences, past orders, and recipe ratings. Our chefs are always working on making this smarter, so the recipes we pick get closer to what you actually love over time.
I don't like the recipes you've picked — what now?
Two easy fixes:
Update your meal preferences — head to your account page and pick from the Box Type dropdown:
No preference (the default)
No Fish/Seafood
No Red Meat
No Vegan/Vegetarian
No Animal Products (Vegan)
Swap the recipes yourself — as long as you're before the cutoff, you can change anything we've picked
Spotted something last-minute? If your renewal's already gone through, you may still have 24 hours to make changes. If you miss the cutoff, give our Customer Loyalty Team a shout and we'll do our best to help.
Can I still pick my own recipes?
Of course — picking your own is always the way to go, and you can plan up to 4 weeks ahead from your My Menu page. We only step in 24 hours before your renewal, and only if you haven't picked yet (and haven't skipped the week).
You'll always get an email when we've made a selection on your behalf, so you've got time to review before your order goes through.