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How to change my delivery timing?

Learn how to change your delivery timing on your subscription

Jannelle avatar
Written by Jannelle
Updated over a week ago

It's super easy to do! You may follow the steps below:

Hello Chef permits customers to reschedule their delivery days and times based on availability. This includes changes to recurring deliveries and one-time modifications under specific conditions.

To make a change for one-week only:

  1. Log in to your Hello Chef Account

  2. Ensure you are viewing the menu for the week when you would like to make a change to your order

  3. Click on 'Edit Delivery'

  4. Select 'Change Day/Time'

  5. Select your preferred delivery day and timeslot

  6. Click 'Confirm' to save changes

To make a change for all future deliveries:

  1. Log in to your Hello Chef account

  2. Go to your Plan Settings in 'My Account'

  3. Edit Delivery Window and select your preferred Delivery Time from the dropdown. Please note changes will be effective starting the first delivery after your next automated payment renewal.

Note: When changing your delivery timing, please take note of the scheduled renewal times below. It is important to make the change prior the scheduled renewal time of your preferred delivery day.

Hello Chef enforces a general four-day cut-off period before the scheduled delivery date for all adjustments. However, specific cut-off times based on delivery day are provided in the table below. If the deadline is missed, manual exceptions might sometimes be accommodated under specific circumstances.

Automated renewal time

Delivery day

Sunday at noon

Thursday

Tuesday at noon

Saturday

Wednesday at noon

Sunday

Thursday at noon

Monday

Friday at noon

Tuesday

Saturday at noon

Wednesday

If your preferred delivery slot is unavailable, Hello Chef will provide alternative options. For example, in areas with limited delivery availability, your order might be adjusted to the next feasible day.

In case you have any questions about your delivery on the day, please call 048254400. Before then, please contact us on [email protected] and we'd be happy to assist you.

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