Yes, you can pause your Hello Chef subscription — but the feature depends on how many orders you've completed. Here's how it works:
Who Can Pause Their Subscription?
The Pause Subscription option is available for customers who have completed 5 or more orders.
If you've completed fewer than 5 orders, the pause option will not appear in your account. Instead, you will be prompted to skip upcoming weeks manually.
However, we're still here to help!
If you have fewer than 5 orders and need to pause your subscription, please reach out to us directly and we’ll assist you:
📞 Phone: 04 825 44 00
📧 Email: [email protected]
📱 How to Pause (for eligible customers)
If you've completed at least 5 orders, follow these steps to pause your subscription:
Log in to your Hello Chef account via the app or website.
Go to My Account.
Scroll down and click on Pause Subscription.
🔁 What Happens When You Pause?
Your subscription remains active, but no orders will be processed or charged during the paused period.
You can resume deliveries anytime by clicking Resume Plan in your account.
💬 Need Help?
Whether you're eligible to pause via your account or not, our team is always here to support you. If anything is unclear, just give us a call or send us an email.
We’re ready when you are. 😊