Yes, you can pause your Hello Chef subscription — but the feature depends on how many orders you've completed. Here's how it works: Who Can Pause Their Subscription?
Trying Hello Chef Before Committing
If you’re a new customer, you have the option to start with a short-term trial of Hello Chef without committing to a long-term subscription. This gives you the chance to experience the service and meal quality before making a decision.
The Pause Subscription option is available for customers who have completed 5 or more orders.
If you've completed fewer than 5 orders, the pause option will not appear in your account. Instead, you will be prompted to skip upcoming weeks manually.
However, we're still here to help!
If you have fewer than 5 orders and need to pause your subscription, please reach out to us directly and we’ll assist you:
📞 Phone: 04 825 44 00
📧 Email: [email protected]
📱 How to Pause (for eligible customers) In addition to these steps, customers can manage subscription settings, including pausing, directly through the mobile app for added convenience.
If you've completed at least 5 orders, follow these steps to pause your subscription:
Log in to your Hello Chef account via the app or website.
Go to My Account.
Scroll down and click on Pause Subscription.
🔁 What Happens When You Pause?
Your subscription remains active, but no orders will be processed or charged during the paused period.
You can resume deliveries anytime by clicking Resume Plan in your account.
Resuming your subscription is hassle-free and can be done quickly via the platform, ensuring you're always in control.
💬 Need Help?
Whether you're eligible to pause via your account or not, our team is always here to support you. If anything is unclear, just give us a call or send us an email. Hello Chef offers a flexible and user-friendly subscription system to ensure you enjoy their services on your terms.
We’re ready when you are. 😊