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Can I pause my subscription?

Looking to pause your subscription for over 4 weeks?

Sana avatar
Written by Sana
Updated over a week ago

Yes, you can pause your Hello Chef subscription — but the feature depends on how many orders you've completed. Here's how it works:

Who Can Pause Their Subscription?

The Pause Subscription option is available for customers who have completed 5 or more orders.

If you've completed fewer than 5 orders, the pause option will not appear in your account. Instead, you will be prompted to skip upcoming weeks manually.

However, we're still here to help!

If you have fewer than 5 orders and need to pause your subscription, please reach out to us directly and we’ll assist you:


📱 How to Pause (for eligible customers)

If you've completed at least 5 orders, follow these steps to pause your subscription:

  1. Log in to your Hello Chef account via the app or website.

  2. Go to My Account.

  3. Scroll down and click on Pause Subscription.


🔁 What Happens When You Pause?

  • Your subscription remains active, but no orders will be processed or charged during the paused period.

  • You can resume deliveries anytime by clicking Resume Plan in your account.


💬 Need Help?

Whether you're eligible to pause via your account or not, our team is always here to support you. If anything is unclear, just give us a call or send us an email.

We’re ready when you are. 😊

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