Yes — you can pause your Hello Chef subscription, though how you do it depends on how many orders you've completed.
Who can pause via their account
If you've completed 5 or more orders, the pause option will show up in your account — pause and resume anytime, all in a few taps.
If you've completed fewer than 5 orders, the option won't appear yet. You can still skip individual weeks from your account, or get in touch with us and we'll pause things for you:
Phone: 04 825 44 00
Email: [email protected]
How to pause (for eligible customers)
Log in to your Hello Chef account on the app or website
Head to My Account
Scroll down and hit Pause Subscription
What happens when you pause?
Your subscription stays active, but no orders or charges go through while you're paused
Hit Resume Plan in your account whenever you're ready to start cooking again
It's all done from your account — no waiting around
Need a hand?
Whether you can pause from your account or not, we're here to help. Give us a call or drop us a line anytime — we'll sort it out.