Only one discount, referral credit, or store credit can be applied to a box at a time. If you have a discount, referral credit & store credit on your account then lucky you! We will honor your discount first, then your referral credit, then your store credit.

Store credit added to your account cannot be refunded to a bank account. However, these credits can be used as savings on your next Hello Chef order.

Why was my store credit not applied to my next order? Store credits are applied in a specified order of priority; discounts and referral credits are used before store credits. If a discount or referral credit covered your order entirely, store credit will not be applied. Can a store credit and a discount code be applied simultaneously? No, Hello Chef’s policy permits only one promotion per order. This ensures a straightforward and fair application of offers to all users.