How to change my delivery day & time?
To make a change for one-week only:
Log in to your Hello Chef Account
Ensure you are viewing the menu for the week when you would like to make a change to your order
Click on 'Edit Delivery'
Select 'Change Day/Time'
Select your preferred delivery day and timeslot
Click 'Confirm' to save changes
To make a change for all future deliveries:
Log in to your Hello Chef account
Go to your Plan Settings in 'My Account'
Scroll down to delivery info and click on 'Edit' to change your Delivery Window.
Select your preferred delivery day/time from the dropdown. Please note changes will be effective starting the first delivery after your next automated payment renewal.
How to change my delivery address?
Log in to your Hello Chef account
Go to your Plan Settings in 'My Account'
Scroll down to delivery info and click on 'Edit' to change your Delivery Address.
Edit Delivery Address and fill out the new details. Change will be effective starting the first delivery after your next automated payment renewal. Please email customer service at [email protected] if you are changing the delivery address on a renewed order
Note: When changing your delivery day, timing or address please take note of the scheduled renewal times below. It is important to make the change prior the scheduled renewal time of your preferred delivery day.
Automated renewal time | Delivery day |
Sunday at noon | Thursday |
Monday at noon | Friday |
Tuesday at noon | Saturday |
Wednesday at noon | Sunday |
Thursday at noon | Monday |
Friday at noon | Tuesday |
In case you have any questions about your delivery on the day, please call 04-383-9399. Before then, please contact us on [email protected] and we'd be happy to assist you.