How to change my delivery day & time?
To make a change for one-week only:
Log in to your Hello Chef Account
Ensure you are viewing the menu for the week when you would like to make a change to your order
Click on 'Edit Delivery'
Select 'Change Day/Time'
Select your preferred delivery day and timeslot
Click 'Confirm' to save changes
To make a change for all future deliveries:
Log in to your Hello Chef account
Go to your Plan Settings in 'My Account'
Scroll down to delivery info and click on 'Edit' to change your Delivery Window.
Select your preferred delivery day/time from the dropdown. Please note changes will be effective starting the first delivery after your next automated payment renewal.
How to change my delivery address?
Log in to your Hello Chef account
Go to your Plan Settings in 'My Account'
Scroll down to delivery info and click on 'Edit' to change your Delivery Address.
Edit Delivery Address and fill out the new details. Change will be effective starting the first delivery after your next automated payment renewal. Please email customer service at [email protected] if you are changing the delivery address on a renewed order
Note: When changing your delivery day, timing, or address, please take note of the scheduled renewal times below. It is important to make the change prior to the scheduled renewal time of your preferred delivery day.
Automated renewal time | Delivery day |
Sunday at noon | Thursday |
Tuesday at noon | Saturday |
Wednesday at noon | Sunday |
Thursday at noon | Monday |
Friday at noon | Tuesday |
Saturday at noon | Wednesday |
Why might my delivery arrive at an unexpected time?
Unexpected delivery times can occur due to logistical adjustments made to maintain timely deliveries. If you experience an unexpected delivery or receive a call from a driver outside your agreed-upon time:
Check your delivery schedule in your Hello Chef account for updates.
Contact support to verify the reason for the timing.
These steps can help address and resolve any timing issues effectively.
In case you have any questions about your delivery on the day, please call 048254400. Before then, please contact us on [email protected] and we'd be happy to assist you.