Change your delivery day & time
For one week only:
Log in to your Hello Chef account
Open the menu for the week you want to change
Hit Manage this week
Select Customise Delivery
Pick your preferred day and timeslot
Hit Confirm Deliveries to save
For all future deliveries:
Log in to your Hello Chef account
Head to Plan Settings in My Account
Scroll to Delivery Info and hit Edit Delivery
Pick your preferred day and time, then confirm
Heads up: changes for all future deliveries kick in from your first delivery after the next renewal — not the upcoming one.
Change your delivery address
Log in to your Hello Chef account
Head to My Account and select Plan Settings
Scroll to Delivery Info and hit Edit Address
Pop in your new details and save
Heads up: any change to your delivery day, time, or address needs to be made before your weekly cutoff — 12 noon, 4 days before your delivery day.
Automated renewal time | Delivery day |
Sunday at noon | Thursday |
Tuesday at noon | Saturday |
Wednesday at noon | Sunday |
Thursday at noon | Monday |
Friday at noon | Tuesday |
Saturday at noon | Wednesday |
Why might my delivery arrive at an unexpected time?
Sometimes we make small tweaks to delivery routes to keep everything running on time — which can mean your box arrives a little earlier or later than usual. If that happens, or you get a call from a driver outside your usual window:
Check your delivery schedule in your Hello Chef account for any updates
Give us a shout and we'll confirm what's going on
Got a question on the day of delivery? Call us on 04 825 4400. For anything else, drop us an email at [email protected] and we'll be happy to help.