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How does a Hello Chef subscription work?

Written by Jannelle

When you sign up and place your first order, your subscription renews automatically each week. If you haven't chosen your recipes, our chefs will select them for you based on your previous selections, so your box always shows up.

You're always in control. You can skip weeks, change your delivery day or box size, or cancel anytime, all from your account. Just make sure any changes are done before your weekly cutoff: 12 noon, 3 days before your delivery day.

If you cancel, no further orders will be charged until you choose to reactivate.


What if I don’t want a weekly auto-renewal?

You can skip upcoming deliveries (up to several weeks in advance) and unskip anytime. Alternatively, you can pause or cancel your subscription and reactivate it whenever you’re ready to order again.


When is my auto-renewal time?

Your renewal happens 4 days before your delivery day, at 12 noon. That's when your order is created.

Missed it? You've got 24 hours after renewal to log in and make changes. After that, the order is locked in for the week.

Automated renewal times are as follows:

Your Automated renewal time

Your Delivery Day

Sunday at noon

Thursday

Tuesday at noon

Saturday

Wednesday at noon

Sunday

Thursday at noon

Monday

Friday at noon

Tuesday

Saturday at noon

Wednesday

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