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What happens if my payment fails?
What happens if my payment fails?

What to do in case my payment fails

Jannelle avatar
Written by Jannelle
Updated over a week ago

If your payment fails during checkout, you will see an error message on your screen.

If a recurring payment fails, you will receive an sms and email alerting you of the error.

To resolve this, simply update the payment method in your account by clicking the button on the sms/email notification. 

We automatically re-try declined payments approximately 24 hours after the failure, so if you do not want us to re-process your charge, please reach out directly by calling 048254400 or emailing [email protected]

I hope this helps.

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