If your payment fails during checkout, you will see an error message on your screen.
Common Reasons for Payment Failures
Payments might fail for reasons such as:
Bank Security Measures: Payments may be declined due to security protocols flagged by your bank. Contact your bank to ensure your card is active for online transactions.
Insufficient Funds or Technical Issues: Shortage of funds or technical glitches can prevent payment success.
Authentication Issues: If the error mentions 'Authentication Failed,' ensure your card supports online payments by consulting with your bank.
If a recurring payment fails, you will receive an sms and email alerting you of the error. These notifications include instructions and links to rectify the issue promptly, such as updating payment details.
To resolve this, update your payment details by:
Logging into your Hello Chef account.
Navigating to 'My Account' > 'Plan Settings' (accessible via this link).
Locating the ‘Payment Details’ section.
Clicking ‘Manage Card’ and updating your card details. Once updated, your payment can be successfully retried.
We automatically re-try declined payments approximately 24 hours after the failure, so if you do not want us to re-process your charge, please reach out directly by calling 048254400 or emailing [email protected]</a If the issue persists, you may:
Request a manual payment link to complete the transaction before your order cut-off time.
Ensure all payment details, such as card expiration date and CVV, are accurate. For additional assistance with declined payments or any authentication issues, contact your bank or card provider.>
Preventative Measures for Smooth Transactions
To avoid payment interruptions, keep your card details, including expiration dates, updated under 'Payment Details' in your account settings.
By following these steps and keeping your payment information current, you can ensure uninterrupted access to Hello Chef services. If issues persist, feel free to contact Hello Chef support for further assistance.