If a payment doesn't go through at checkout, you'll see an error message on screen. The most common reasons are:
Bank security blocks (you may need to enable online payments with your bank)
Insufficient funds
Failed authentication or OTP issues
Incorrect card details
Multiple unsuccessful attempts
If a renewal payment fails
We'll let you know straight away by SMS and email, with a direct link and simple steps to fix it fast.
You can also update your card anytime:
Log in to your Hello Chef account
Head to My Account > Plan Settings
Scroll to Payment Details and hit Manage Card
Pop in your new card info and save
We'll automatically retry the payment after 24 hours. Prefer we don't? Just give us a shout on 04 825 4400 or [email protected] and we'll sort it.
Heads up: orders with unpaid balances won't be processed. Our team may also reach out to help get things back on track.
How to avoid payment hiccups
Keep your card details — including the expiry date — up to date under Payment Details in your account. That way, your deliveries keep rolling without interruption. And if anything ever goes sideways, our team's here to help.