If your payment fails during checkout, you will see an error message on your screen.
Common reasons include:
Bank security blocks (you may need to enable online payments with your bank)
Insufficient funds
Failed authentication or OTP issues
Incorrect card details
Multiple unsuccessful attempts
If a recurring payment doesn’t go through, we’ll let you know right away via SMS and email. You’ll also find simple steps and a direct link in the message to help you fix the issue quickly.
You can update your payment details for future renewals at any time:
Log in to your Hello Chef account
Go to My Account > Plan Settings
Head to the Payment Details section
Click Manage Card and update your card information
We’ll automatically retry any failed payment after 24 hours. If you’d prefer we don’t attempt the charge again, just reach out to us at 04 825 4400 or [email protected].
Please note that orders with unresolved payments won’t be processed. If needed, our team may also contact you to help resolve the issue and get your deliveries back on track.
How to avoid payment issues
To keep things running smoothly, make sure your card details, including the expiry date, are always up to date under Payment Details in your account.
Keeping your information current helps avoid any interruptions to your orders. If you run into any issues, our support team is always here to help.